Counter clerk

Twice a week you staff the counter of the Volunteer Center Wageningen (VCW) together with a colleague. VCW has a role as a connector.

What are you going to do?

Answering questions from residents

• You accept questions from residents for help from a volunteer. Most questions are received by telephone or email.
• You ask questions to make the question concrete and clear.
• Then you pass the question on to one of our partners.
• You process the data in a customer tracking system.

This is the task that concerns you the most.

Advising people looking for volunteer work

• you think along with people to find the right volunteer work.

The crowds at the counter are very variable. It is sometimes busy, but also often very quiet.

In addition to the counter services, there is a meeting with fellow counter staff once every 6 to 8 weeks.

What do we ask?

• you are customer-friendly and can put yourself in someone else's shoes;
• you can listen empathetically;
• you are a patient and tactical person;
• you dare to make your own choices and can work independently after training;
• you can deal with differences in hectic work: sometimes it is busy, often it is very quiet;
• you are available two half days a week: Tuesday morning from 9:15 a.m. to 11:45 a.m. and Thursday afternoon from 2 p.m. to 4:15 p.m.
• you can easily use computer programs.

What do we offer you?

• a friendly team of colleagues
• guidance by professionals
• twice a year a meeting with all volunteers