Connecting voluntary efforts in Wageningen. Providing information and advice about volunteering.
Training on Dealing with Verbal Aggression
Practical details
Learning • One-off
Contact person
Astrid Zeilstra
Requirements
#121107
Scan me or visit www.volunteer.deedmob.com/o/Vrijwilligers-CentrumWageningen/opportunities/Training-on-Dealing-with-Verbal-Aggression/121107 to join
Verbal aggression is becoming increasingly common. In this training, you will first gain insight into verbal aggression.
Verbal aggression: what exactly is it, how does it arise, what is its course, and what types are there? This is how you discover the difference between frustration aggression and instrumental aggression.
Next, you will learn to apply de-escalating behavior in a professional manner, depending on the type of verbal aggression you encounter. In doing so, you will be mindful of the relationship between the parties and receive tools to keep this relationship intact. After all, it is always pleasant to eventually be able to resume a conversation.
After this training, you will be able to handle verbal aggression professionally and feel more confident!
For whom?
For volunteers who may encounter verbal aggression from visitors or members.
About the trainers
Lidy Biekmann and Norbert Engels are the owners of Blend Support .
Lidy has over 25 years of experience supporting children, adolescents, and their families within the care sector, with special expertise in systemic work, advocacy, and mediation.
Norbert has been active as a trainer and (career) coach in Healthcare and Social Welfare since 2016, combining his experience from the business world with a passion for communication, personal development, and group facilitation.
Together, they leverage their broad knowledge and practical experience to support people and organizations with growth, collaboration, and effective communication.
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About Vrijwilligers Centrum Wageningen
Connecting voluntary efforts in Wageningen. Providing information and advice about volunteering.
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