Learning to care about the earth, people and life through educational activities aimed at volunteers and professionals in the nature and heritage sector. This is done from the Nature and Outdoor ...
Administrative employee customer contact
Contact person
Jan-Willem van Velzen
#59701
Scan me or visit www.volunteer.deedmob.com/o/Aardbalans/opportunities/Administratief-medewerker-klantcontact/59701 to join
Summary
Maintaining contacts with customers and co-users of the Nature and Outdoor Life Hub, the study center of Aardbalans.
Detailed description
What are you going to do?
- you read emails from customers and answer practical questions
- you forward emails with complex questions to the right person
- you take care of the registration of customers for the educational activities
- you inform customers who have registered about the activity
- you arrange the user agreements for our fellow users who reserve the classrooms
- you inform the fellow users about the use of the spaces
- you call customers if they don't answer emails
- you provide interested parties with the necessary information for volunteering
- you are willing to have chat conversations with customers
When does this job suit you?
- minimum MBO-4 working and thinking level, preferably towards communication
- a customer-oriented attitude: serving, clear and friendly
- being able to deal with different types of customers
- extensive experience in customer contact, especially online and by telephone
- excellent command of the Dutch language in word and writing
- preferably command of one or more other languages
- careful, reliable and punctual
- think along from the question and come up with creative solutions
- affinity with non-profit organizations
What do you get in return?
- attractive assignments with plenty of room for your own input
- volunteer contract for the duration of 1 year (extension possible), after a probationary period of 1 month
- great work location with own workplace
- new contacts and new experiences
- discount on all activities of Aardbalans
- working hours in consultation
Who can give you more information?
Jan-Willem van Velzen
06-39736269
What volunteers need
🗣️ Native language skills
About Aardbalans
Learning to care about the earth, people and life through educational activities aimed at volunteers and professionals in the nature and heritage sector. This is done from the Nature and Outdoor Living Hub, our own study center with a versatile library about nature and landscape, cultural history and sustainability. The collection can be viewed online via our website www.aardbalans.nl
