Become a Volunteer Office Worker Together Speech and Language for Life

Gilde Amsterdam is the professional volunteer organization in Amsterdam. The volunteers, young and old, are committed to strengthening the self-reliance and participation of fellow citizens. They give free advice and are happy to pass on their knowledge to those who need it.

Profile description office worker SamenSpraak and Taal voor het Leven (volunteer function)

Purpose of the position

The employee links questions from a customer who belongs to the activity's target group to a volunteer who has the right knowledge and experience to answer the question.

SamenSpraak : speakers of other languages learn to speak Dutch better with a volunteer.

Language for Life : people with low literacy learn to read and write Dutch better with a volunteer.

Tasks:

• conducting conversations aimed at assessing the request for help from
• the client to be able to determine whether this request for help can be answered by a volunteer of the activity. Linking clients to a suitable coach, coach or consultant;
• selecting volunteers based on an approved job profile.
• registering customer data in the information system
• monitoring the progress of a guidance process based on agreed lead times
• participating in (periodic) consultations with colleagues from the own team - organizing
• meetings aimed at promoting the expertise of the volunteers working in the activity.
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Job requirements:

• Involvement with the target group
• Preferably at least HBO working and thinking level
• Good command of the Dutch language
• Good communication skills and empathy
• Being able to have good and bad news conversations
• Result-oriented approach
• Patience and a flexible attitude
• Able to work independently and according to plan
• Being able to work together in a small team
• On average two days per week in time investment
• Computer skills
• Willingness to participate in a training or workshop in the context of promoting expertise