Training "Dealing effectively with cultural differences"

Yvonne van der Pol gives the training. She is a very experienced trainer in intercultural communication.

In the morning we work from your practice. Yvonne translates these practical experiences into constructive practice scenarios. Possible practice scenarios: - Connecting in the home situation (greeting, m / f, non-verbal communication); - Dealing with Dutch as a second language and interpreters; - Building a relationship (task and relationship-oriented communication); - Correctly interpreting a request for help (direct and indirect communication); - Make appointments; - Limit the demand for help; - Bridging different values In the practice scenarios Yvonne works with a training actor.

The workshop provides a solid basis for intercultural communication. Participants learn to better interpret cultural differences and increase their insight into the emergence of misunderstandings in intercultural communication and how to prevent them. Awareness and skills contribute to a more optimal aid delivery process. At the end of the half-day workshop: - you have a clear picture of where misunderstandings in intercultural communication and dealing with diversity can arise; - When communicating with people from other cultural backgrounds, you adjust their mode of communication more adequately - have you practiced with practical cases; - you have a personal action plan in your hands.